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Maison De Zacci

Maison De Zacci – Excellence Through Connection

At Maison De Zacci, we are committed to upholding the highest standards in all our operations—from brand partnerships and product sourcing to logistics and customer service. Our policies are designed to ensure transparency, integrity, and mutual protection for all stakeholders involved in our supply chain and distribution network.

1. Partnership and Product Representation

Maison De Zacci acts as a facilitator and distributor between premium brand partners and visionary businesses seeking to enhance their product offering. We do not manufacture products directly but serve as a trusted intermediary connecting clients with brands known for craftsmanship, quality, and innovation.

 

  • We make every effort to ensure that all product descriptions, images, and specifications are accurate and up to date.

  • Product availability is subject to change based on inventory, seasonality, and brand partner production schedules.

  • Maison De Zacci is not liable for any design changes, manufacturing defects, or product recalls initiated by the original brand or manufacturer.

2. Quality Assurance and Responsibility

We curate only premium, high-quality brands and stand behind the authenticity and condition of the products we distribute. However:

 

  • Final quality control of received goods remains the responsibility of the client upon delivery.

  • Any damage, defects, or inconsistencies must be reported in writing within 5 business days of receiving the product for resolution.

  • Claims made after this period may not be eligible for replacement, credit, or reimbursement.

3. Logistics, Shipping and Delivery

Maison De Zacci coordinates logistics in collaboration with vetted third-party freight, warehousing, and shipping providers. While we ensure each order is professionally handled, we do not control transport conditions post-dispatch.

 

  • Estimated delivery timelines are provided for convenience but are not guaranteed.

  • Maison De Zacci is not liable for shipping delays, customs processing, or lost/stolen packages caused by third-party carriers or unforeseen external circumstances (e.g., weather events, port delays, global supply chain disruptions).

  • All international shipments are subject to customs duties, taxes, and import regulations as determined by the destination country. These fees are the sole responsibility of the client.

4. Liability and Indemnification

Maison De Zacci shall not be held liable for any indirect, incidental, or consequential damages arising from the use, resale, or distribution of products obtained through our platform. This includes, but is not limited to:

 

  • Loss of business, profits, or reputation

  • Delays in product availability or shipping

  • Disputes arising between clients and third-party logistics or payment services

 

By engaging in business with Maison De Zacci, partners and clients agree to indemnify and hold harmless Maison De Zacci, its affiliates, officers, and employees from any legal claims, losses, or damages arising from misuse, misrepresentation, or unauthorized resale of distributed products.

5. Transparency and Ethical Standards

We are committed to conducting business with honesty, transparency, and respect for all parties involved. As such:

 

  • All agreements, including distribution terms, minimum order quantities, and exclusivity arrangements, will be clearly documented and mutually agreed upon.

  • We reserve the right to discontinue partnerships with clients or brands that fail to uphold ethical, legal, or quality standards aligned with our values.

6. Dispute Resolution

In the unlikely event of a dispute, Maison De Zacci prioritizes collaborative, fair, and timely resolution. If issues cannot be resolved through direct communication:

 

  • Disputes will be subject to the governing laws of the jurisdiction in which Maison De Zacci is legally registered.

  • Both parties agree to seek mediation or arbitration before pursuing litigation.

7. Updates to Policy

Maison De Zacci reserves the right to update or modify this policy at any time. Any material changes will be communicated to existing partners and reflected on our official website.